Returns Policy

We hope you are delighted with your carminsshoes.com purchase. If you are not entirely satisfied, you can return eligible items within the return window for a refund or exchange.

How to Initiate a Return
To start a return, please log into your account on our website and navigate to your order history. If you checked out as a guest, please contact our Customer Service team for assistance.

Return Conditions
Items must be returned in their original, unworn, and undamaged condition, with all original packaging and tags. All returns are inspected upon arrival. We cannot accept items that show signs of wear or are not in a resalable condition.

Non-Returnable Items
Certain items are not eligible for return for hygiene or customization reasons. This includes, but is not limited to, socks, made-to-order products, and any item that has been personalized or altered at the customer’s request.

Exchanges
We offer exchanges for a different size or color, subject to product availability. Please initiate a return and place a new order for the desired item. For certain regions, one free exchange may be offered on the initial order.

Refund Process
Once your return is received and inspected, we will notify you regarding the approval of your refund. If approved, the refund will be processed automatically to your original method of payment within a standard processing period. Please note that return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective product.

International Returns (Outside the EU)
For customers returning items from outside the European Union, please use the designated courier service as advised by our team to ensure smooth customs processing. Please include all necessary commercial documentation and mark the package as a return. You are responsible for any return shipping and customs charges.

Defective or Incorrect Items
If you receive a defective or incorrect item, please contact our Customer Service team immediately. We will arrange for a return and cover the associated shipping costs.

Returns to Physical Stores
Please note that items purchased online at www.carminsshoes.com cannot be returned or exchanged at our physical retail stores.

More Information
For full details on our return conditions, eligible items, and the process, please visit our Returns Policy page on www.carminsshoes.com.

carminsshoes.com reserves the right to accept or reject any return that does not comply with the stated conditions.