Shipping Information
We are dedicated to delivering your carefully crafted order to you with care and efficiency. This section outlines our shipping process and policies to ensure a smooth experience from our workshop to your doorstep.
Order Processing
Once you place an order, our team begins the preparation process. Each item is individually inspected and meticulously packaged. Following the successful authorization of your payment, your order enters the processing phase. You will receive a confirmation email with your order details. Please note that we do not process orders on public holidays.
Shipping Methods & Delivery
We partner with reliable international courier services to ensure your parcel arrives securely. All shipments require a signature upon delivery to guarantee safe receipt. You will receive a tracking number via email once your order has been dispatched from our facility. This will allow you to monitor the progress of your delivery online.
While we provide estimated delivery timelines, please be aware that shipping times are indicative and can be subject to delays beyond our control, such as those related to customs clearance or local postal services. We appreciate your understanding in such instances.
Shipping Destinations
We currently ship to numerous countries worldwide. During the checkout process, you can enter your destination country to confirm service availability and any specific regional requirements.
Important Information for Customers
- It is the customer’s responsibility to ensure the shipping address provided at checkout is complete and accurate. We cannot be held responsible for parcels lost due to incorrect addressing.
- Please inspect your parcel upon delivery. Any concerns regarding visible damage to the exterior packaging should be noted with the delivery courier at the time of delivery.
- For more detailed information, please visit our dedicated help pages at carminsshoes.com.
Customs and Import Duties
For orders shipped outside our home territory, please be advised that they may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the sole responsibility of the recipient, as determined by local regulations. We have no control over these costs and cannot predict what they may be. We declare the full value of all shipments, and we are unable to mark orders as “gifts” or undervalue merchandise.
If you have any questions about your order’s shipment, our customer service team is here to assist. For further details, please refer to our full policy at carminsshoes.com.